Terms of Service
Effective October 16, 2026 · FirstReply, Grand Rapids, Michigan
Text messaging terms
Program: FirstReply sends a text message to people who call a FirstReply demo number or a participating business and do not reach someone. The text is about that call only.
- How you opt in: by calling the number. You will receive a text about your call. If you reply, we may ask up to three short questions about your request. Further texts are sent only in response to your replies.
- Message frequency varies based on your conversation with the business.
- Message and data rates may apply.
- To stop: reply STOP at any time. You will receive one confirmation message and no further texts.
- For help: reply HELP, or contact us at luc@firstreplymi.com or (616) 328-0440.
- Carriers are not liable for delayed or undelivered messages.
See our Privacy Policy for how we handle your information.
Business services
Services for business clients are provided under a separate written service agreement. Plans are billed monthly with no long-term contract. Either party may cancel with 30 days' written notice.
No guarantee of results
FirstReply does not guarantee a number of jobs, revenue or response rates. Carrier registration timing is outside our control.
Changes
We may update these terms. The effective date above shows the latest version.
Contact
luc@firstreplymi.com · (616) 328-0440